To Our Valued Customers,
We are excited to share that ARI is changing its brand name to Dealer Spike. Be assured that our brand name is the only thing changing. The same great people will continue to deliver the same best-in-class support, services, and suite of products that you have come to expect, including websites, digital retailing, eCommerce, digital marketing, online catalog tools, and more.
In fact, ARI and Dealer Spike have shared the same parent company, teams, and technology for years. By streamlining our market-facing brands and communications, we can place even more focus on our customers, while the solutions and teams you trust will continue without interruption.
To ensure a smooth transition, some instances of the ARI brand name will transition over a longer period of time, but much of the rebranding will be completed within the next few weeks.
If you have any questions about this announcement or would like to discuss new ways that we can help grow your business, please contact your Customer Success representative.
Thank you for your business and your trust. We look forward to serving your business’s needs for many years to come.
Your Dealer Spike Team
FAQ: ARI to DS CMS Rebranding
Q: As a dealer, what will be different?
A: When you, as a dealer, attempt to log in via https://ari-cms.com, you will receive a message with a link to the login page at https://dealerspike-cms.com/ represented as https://identity.dealerspike-secure.com/.
You will then need to log in again at that domain before accessing your account on the https://dealerspike-cms.com domain.
Figure 1 – What dealer sees when they try to login via ari-cms
Figure 2 What a dealer will see when they land on as https://identity.dealerspike-secure.com/.
Figure 3 The page the dealer will see when they login , where they enter login credentials https://dealerspike-cms.com
Q: Do I have to do anything to make the switch as a dealer?
A: There will be nothing on your part to do as a dealer to experience the new Dealer Spike admin.
Q: Will this transition impact my business operations?
A: We anticipate little to no impact on your business operations. The transition to the Dealer Spike CMS is designed to be seamless and intuitive, ensuring continuity in your day-to-day activities.
Q: Will there be any changes to my data or settings?
A: Your data and settings will be securely transferred to the new platform without any changes or disruptions. We have taken measures to ensure that all information remains intact during the transition process.
Q: How can I get support if I encounter any issues during or after the transition?
A: Our dedicated support team is available to assist you with any questions or concerns you may have during or after the transition. You can reach out to us through our support channels, and we will be happy to help and guidance as needed.
Q: Can I provide feedback or suggestions?
A: Absolutely! We value your feedback and suggestions as they help us improve our services. You can share your feedback directly with our team, and we will take it into consideration as we continue to enhance the Dealer Spike platform.