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Frequently Asked Questions

PartSmart

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General

1How can I tell what version of PartSmart I have loaded?
It’s easy. Open PartSmart. Click on Help, then select About on the Menu Bar and the PartSmart version will display. NOTE: The OEM data version you have installed is displayed in the top right area of your screen.
2Do you have to keep entering a license key with each update?
NO. In PartSmart, the license key that you receive for an OEM is valid for your 12-month subscription to PartSmart. As long as the OEM has a status of “VALID” displayed on the opening screen, you do not need to enter the license key.
3We are unable to find the License Key that should have been with our PartSmart CDs. How do we obtain another?
It’s easy. Go to myARI and enter your email address and your ARI customer number; click on Submit. If you are unfamiliar with using MyARI, call Client Services 1-800-558-9044 for help.
4Are there going to be any more updates on the old PartSmart?
We are working with all OEMs to move them to PartSmart, which will take some time. During this conversion period, you should install any PartSmart 6 or PartSmart updates that you receive.  Keep in mind that as PartSmart updates are installed, the data from those updates will be accessable in PartSmart 6 as long as the verification codes are kept current.
5It seems like PartSmart was slower than the older version, PartSmart 6. Why?

ARI has worked dilligently to make PartSmart fast. There are a number of reasons why PartSmart appeared to be slow in the past. 

  1. You are using an older machine or 
  2. Your computer is at the lower end of the recommended minimum requirements.
  • Microsoft Windows 98SE, 2000, XP Professional, Server 2000, Server 2003, Vista (Business or Ultimate) 
  • Note: Windows 95 and Windows NT are not supported
  • Microsoft Internet Explorer version 6 or higher
  • Minimum 400 MHz Intel Pentium, 1.0GHz or higher recommended
  • Minimum 512 MB RAM, 1 GB or higher recommended
  • Minimum 175 MB free hard disk space, more if you copy manufacturer data to hard drive
  • 800x600 or higher resolution display with 256 colors
  • All the latest Windows service packs and critical updates
6What are the minimum system specifications for running PartSmart?
  • Microsoft Windows 98SE, 2000, XP Professional, Server 2000, Server 2003, Vista (Business or Ultimate) 
  • Note: Windows 95 and Windows NT are not supported
  • Microsoft Internet Explorer version 6 or higher
  • Minimum 400 MHz Intel Pentium, 1.0GHz or higher recommended
  • Minimum 512 MB RAM, 1 GB or higher recommended
  • Minimum 175 MB free hard disk space, more if you copy manufacturer data to hard drive
  • 800x600 or higher resolution display with 256 colors
  • All the latest Windows service packs and critical updates
7Can you connect to my machine and resolve a problem?

Yes. If you have good internet access (we don't recommend dial up), we can connect to your computer and you can either let us make the changes or we can direct you on how best to correct a problem.

Click on this URL to get to the opening page. We'll direct you through entering a session number.

https://arinet.webex.com/sc

This service is available in the US from 7 AM to 6PM Central Standard Time.

8I installed Internet Explorer 8 and I'm having a problem.

By now, you may have received the new version 8 of Microsoft Internet Explorer. This has been available as one of the periodic updates, received from Microsoft for several weeks now.

If you are using PartSmart on a network, you may notice that you’ll see an error message when trying to launch PartSmart. This is caused by a setting reverting back to a default setting. This page contains steps to correct the problem:

 View Solution ...