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Frequently Asked Questions

PartSmart

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» License Key
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» Top 10 Solutions

General

1How can I tell what version of PartSmart I have loaded?
It’s easy. Open PartSmart. Click on Help, then select About on the Menu Bar and the PartSmart version will display. NOTE: The OEM data version you have installed is displayed in the top right area of your screen.
2Do you have to keep entering a license key with each update?
NO. In PartSmart, the license key that you receive for an OEM is valid for your 12-month subscription to PartSmart. As long as the OEM has a status of “VALID” displayed on the opening screen, you do not need to enter the license key.
3We are unable to find the License Key that should have been with our PartSmart CDs. How do we obtain another?
It’s easy. Go to myARI and enter your email address and your ARI customer number; click on Submit. If you are unfamiliar with using MyARI, call Client Services 1-800-558-9044 for help.
4Are there going to be any more updates on the old PartSmart?
We are working with all OEMs to move them to PartSmart, which will take some time. During this conversion period, you should install any PartSmart 6 or PartSmart updates that you receive.  Keep in mind that as PartSmart updates are installed, the data from those updates will be accessable in PartSmart 6 as long as the verification codes are kept current.
5It seems like PartSmart was slower than the older version, PartSmart 6. Why?

ARI has worked dilligently to make PartSmart fast. There are a number of reasons why PartSmart appeared to be slow in the past. 

  1. You are using an older machine, or 
  2. Your computer is at the lower end of or does not meet the recommended minimum requirements.
6What are the minimum system specifications for running PartSmart?

Hardware

  • 400 MHz Intel Pentium minimum, 1.0Ghz or higher recommended
  • 500MB on a hard drive; additional hard drive space may be required based on manufacturer.
  • 1GB RAM minimum for Windows XP.
  • 2BG RAM minimum for Windows Vista, Windows 7, Windows Server 2003 and Windows Server 2008.
  • Screen resolution: 800 x 600 minimum; 1024 x 768 or greater recommended.

Software and Operating Systems

  • Windows 2000 Professional workstation or Server, with Service Pack 3 or later.
  • Windows XP Professional with Service Pack 2 or later.
  • Windows Server 2003 Standard Edition, Enterprise Edition RC2, Small Business Server RC2.
  • Windows Vista Business and Ultimate are supported: Home Basic and Home Premium are not supported.
  • Windows 7 (Professional only).
  • Windows Server 2008 Standard (RC2 and all Service Packs supported).
  • Microsoft Internet Explorer version 6 or higher.
7Can you connect to my machine and resolve a problem?

Yes. If you have good internet access (we don't recommend dial up), we can connect to your computer and you can either let us make the changes or we can direct you on how best to correct a problem.

Click on this URL to get to the opening page. We'll direct you through entering a session number.

https://arinet.webex.com/sc

This service is available in the US from 7 AM to 6PM Central Standard Time.

8I installed Internet Explorer 8 and I'm having a problem.

By now, you may have received the new version 8 of Microsoft Internet Explorer. This has been available as one of the periodic updates, received from Microsoft for several weeks now.

If you are using PartSmart on a network, you may notice that you’ll see an error message when trying to launch PartSmart. This is caused by a setting reverting back to a default setting. This page contains steps to correct the problem:

 View Solution ...
9I hear that PartSmart 6 is being retired. What options do I have?

Click on the following link to view the details about retiring PartSmart 6.

About PartSmart 6